For more than twenty years, I've stood in front of rooms full of people being asked to change something about how they work. Over 8,000 of them — keynotes, workshops and webinars across North America, for organizations from a few dozen people to a few thousand.

The topics changed over the years. Leadership. Change management. Stress, anxiety and burnout. The underlying question never did.

What happens to capable people when the ground moves underneath them?

AI is the largest ground shift I've worked through, and it's the first one where the technology conversation has almost entirely crowded out the human one. Organizations are buying tools at extraordinary speed and are surprised when nothing changes.

It isn't surprising. It's the most predictable thing in the world.